About Us

About the Passport, Immigration and Citizenship Agency

The Passport, Immigration and Citizenship Agency (PICA) is an Executive Agency of the Government of Jamaica, operating under the portfolio of the Ministry of National Security. PICA was established to streamline and modernize the delivery of passport, immigration and citizenship services to Jamaicans and visitors alike.

Our Mission: To provide efficient, secure and customer-focused passport, immigration and citizenship services in support of Jamaica's national development.

Our Vision

To be a world-class agency, committed to building Jamaica's future through the well-managed movement of people, keeping Jamaica secure through border management, and facilitating travellers crossing the border.

Our Core Functions

Issuance of Jamaican passports and travel documents
Management of immigration services including entry, stay and departure of persons
Administration of citizenship applications and registrations
Border management at ports of entry
Enforcement of the Passport Act, Immigration Act, and Nationality Act

ISO 9001:2015 Certification

In January 2021, PICA successfully achieved ISO 9001:2015 certification for its passport services — a significant milestone that demonstrates our commitment to quality management and continuous improvement.

Our History

PICA was established as an Executive Agency in 2007, consolidating the functions previously spread across multiple government departments. Since then, the agency has undergone significant transformation, introducing electronic passports (ePassports), online application systems, and appointment scheduling to improve the customer experience.

Our Offices

Head Office – Kingston:
25 Constant Spring Road, Kingston 10
Tel: +1 42427 50110

Western Regional Office – Montego Bay:
Overton Plaza, 49 Union Street, Montego Bay